Shipping and Return Information

We currently ship to New Zealand and Australia

New Zealand:

Please allow from 2 to 5 business days for NZ Delivery
$12.00 Flat shipping fee applies for orders under $150.

Orders over $150 receives free shipping.

Australia:

Please allow from 3 to 7 business days for AUS Delivery
$25.00 Flat shipping fee applies

Pre-order items will take anything from 1 to 4 weeks to arrive, depending on the backlog production. Other items will be shipped within 1 business day and may take up to 5 working days to arrive, depending on your location.

* From time-to-time, conditions outside our control may occur and packages may be delayed. We will work with you and the responsible shipping company to mediate any issues that may arise.

Please check your item once it arrives, to make sure everything is ok.

Faulty:
We will always check for any signs of damage or any issues before shipping, but in the event we have overlooked something or the item was damaged in transit, and an item arrives faulty, please contact us immediately so we can assess it. We will first make efforts to fix it, but in some cases we will offer a refund.

Change of mind:
Sometimes, by just looking online, we can't get the real feeling of the product. If when the item arrives, you decide it isn't for you, please fill out the Contact Form with information on your order and return the order to PO BOX 17476 Greenlane Central, Auckland 1546. We will accept Return for Change of Mind, when:

1. The item returned is unused, in original conditions, with original wrapping

2. Returned no later than 10 days from receipt.

In case the item returned is not in original conditions, or returned outside the 10 day returning period, for any reason, we reserve the right to refuse to accept the return and resend the item back to you.

Return costs is responsibility of the buyer.

If you purchase on Pre-sale, it means your order is in transit and it may take up to 30 days to arrive.

Once your item is ready-to-ship we will send you an invoice to cover the full price of the item plus shipping if applicable.

You will have up to 5 days to make the final payment, before the order is canceled and 80% of the deposit refunded. A 20% of the deposit is non-refundable if the order fails to proceed. 

if you need more than 5 days, please let us know. We can be flexible up to 2 weeks for final payment, if necessary.